Use API to suppress alerts during an incident

Hi Team,

What I’d like to do is to use the API to suppress alerts for a service or services while an incident is ongoing. No need to get a barrage of alert noise while all hands are already engaged in fixing the issue.

What’s the best way to do this using the API?

Please advise.

All the best,

Gavin

Hi Gavin,

Our service event rules would be more appropriate to help either suppress specific alerts or help you obtain a more appropriate deduplication key which can help prevent new alerts from being created. We have more information on how deduplication works in our developer documentation. You could also see if your monitoring tools can send one static alert key which group all events from the Events API into one alert.

Alternatively, our Intelligent Alert Grouping can be trained to group open alerts together by service.